Terms of Service

1. Agreement to These Terms

These Terms of Service govern your use of lionguardfloorcare.com and your interactions with LionGuard LLC, doing business as LionGuard Floor Care. In these Terms, “LionGuard,” “we,” “us,” and “our” refer to LionGuard LLC doing business as LionGuard Floor Care.

By using our website, submitting a quote request, scheduling an appointment, or authorizing us to perform services, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the website or schedule services with us.

2. Our Services

LionGuard provides residential and commercial floor and fabric cleaning services, which may include:

• Carpet cleaning
• Tile and grout cleaning
• Upholstery cleaning
• Area rug cleaning
• Spot, stain, odor, and pet-related treatments
• Other related cleaning services agreed to in writing or by message

The specific scope of work, price, and service conditions may vary by property, material, condition, accessibility, and customer request.

3. Quotes and Pricing

Quotes may be based on information you provide, including photographs, room counts, measurements, descriptions, property details, or an on-site evaluation.

A quote is based on the information reasonably available at the time it is provided. Pricing may be adjusted before work begins if the actual size, condition, material, number of items, level of soiling, access requirements, or requested scope differs materially from the information originally provided.

We will communicate any material price change before performing additional work. Taxes, specialty treatments, added areas, or other approved services may be charged separately when applicable.

4. Scheduling and Property Access

Appointment times are scheduled in good faith. Arrival times may be affected by traffic, weather, equipment issues, the condition of earlier jobs, or other circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.

You are responsible for providing safe and lawful access to the property at the scheduled time. An adult authorized to approve the work should be present or reachable by telephone unless other arrangements have been made in advance.

If we cannot access the property, cannot reach an authorized contact, or encounter unsafe conditions, we may delay, reschedule, or cancel the appointment.

5. Customer Preparation and Responsibilities

Before the appointment, customers should complete any preparation instructions provided by LionGuard. This may include:

• Vacuuming carpet when requested
• Removing small, fragile, valuable, or breakable items
• Clearing toys, clothing, cords, and personal belongings
• Securing pets away from the work area
• Identifying known stains, damage, loose flooring, or problem areas
• Providing access to water, electricity, parking, and the service area when required

We are not responsible for damage to items that were not disclosed, secured, or removed after reasonable preparation instructions were provided.

6. Furniture and Personal Property

Furniture moving is not automatically included unless specifically agreed upon. We may move certain light items when reasonably safe, but we generally do not move oversized, fragile, electronic, antique, heavily loaded, permanently installed, or high-risk items.

Customers should remove valuables, fragile objects, collectibles, electronics, medications, cash, important documents, and other sensitive items from the work area before service begins.

7. Cleaning Results and Stain Removal

LionGuard will make reasonable professional efforts to improve the cleanliness and appearance of the surfaces or items being treated. However, cleaning results vary depending on material, age, wear, prior treatments, construction, damage, contamination, and the type and duration of stains or odors.

Complete removal of every stain, spot, discoloration, odor, traffic pattern, or pre-existing condition is not guaranteed.

Some conditions may be permanent or may become more noticeable after surrounding soil is removed. These conditions can include dye loss, fiber damage, wear, fading, bleaching, filtration lines, pet damage, grout deterioration, previous chemical damage, and discoloration originating beneath the surface.

8. Pre-Existing Conditions and Material Risks

Customers should disclose known damage, prior chemical treatments, repairs, pet contamination, loose seams, unstable grout, color bleeding, shrinkage concerns, delicate fabrics, specialty fibers, or other unusual conditions before service begins.

Cleaning may reveal or affect pre-existing weaknesses that were not visible before soil was removed. LionGuard is not responsible for ordinary wear, manufacturing defects, improper installation, previous damage, hidden defects, unstable dyes, deterioration, or conditions caused by prior cleaning products or treatments.

We may decline to clean an item or area when we reasonably believe the material cannot be treated safely or the requested service would create an unreasonable risk.

9. Drying and Post-Service Care

Drying times vary based on temperature, humidity, ventilation, fiber type, soil level, treatment method, and other environmental conditions.

Customers are responsible for following post-service instructions, including ventilation recommendations and restrictions on walking, replacing furniture, using cleaned items, or allowing pets and children into treated areas before they are sufficiently dry.

10. Payment

Unless otherwise agreed in writing, payment is due upon completion of service. We may accept payment through cash, check, electronic payment, card, invoice, or another approved method.

Commercial, property-management, or approved vendor accounts may be subject to separate written payment terms. Customers are responsible for any approved additional services, applicable taxes, returned-payment charges, or reasonable collection costs permitted by law.

11. Cancellations and Rescheduling

We understand that schedules change. Please contact us as soon as reasonably possible if you need to cancel or reschedule an appointment.

Repeated cancellations, last-minute cancellations, missed appointments, inaccessible properties, or appointments requiring significant reserved time may be subject to a deposit, cancellation fee, or scheduling restriction when disclosed before a future appointment is confirmed.

12. Service Concerns

We want customers to feel cared for and satisfied with their experience. Please notify us promptly if you have a concern about completed work so we have a reasonable opportunity to inspect the area and address the issue.

Depending on the circumstances, we may offer additional evaluation, reasonable corrective cleaning, or another appropriate resolution. Any remedy will be determined based on the condition, service performed, material limitations, and surrounding circumstances.

13. Photographs and Service Documentation

We may take photographs or videos of the service area to document its condition, support a quote, record completed work, address customer concerns, or maintain business records.

We will not intentionally publish photographs that clearly identify you, your address, personal documents, family members, or other sensitive information without permission. Before-and-after photographs may be used for educational or marketing purposes when identifying information is removed or when separate permission has been obtained.

14. Website Use

You may use our website only for lawful purposes. You may not attempt to interfere with the website, gain unauthorized access to its systems, submit fraudulent requests, impersonate another person, introduce malicious software, scrape protected content, or use the website in a manner that could damage LionGuard or other users.

Website information is provided for general informational purposes and may be updated without notice. A website description or photograph does not guarantee that every condition can be treated or that every service is available at every location.

15. Intellectual Property

The LionGuard name, logo, branding, website design, written content, graphics, and original photographs are owned by or licensed to LionGuard and may not be copied, reproduced, distributed, modified, or used commercially without prior written permission, except as permitted by law.

16. SMS and Text-Message Terms

The LionGuard Floor Care messaging program allows customers and prospective customers to receive communications related to quote requests, scheduling, appointment confirmations, appointment reminders, arrival updates, customer support, service follow-ups, review requests, homeowner tips, special offers, promotions, and other communications consistent with the consent provided.

Consent

By checking an SMS consent box, submitting a form that includes an SMS disclosure, texting us, or otherwise providing valid consent, you authorize LionGuard Floor Care to send text messages to the mobile number you provided. Consent to receive marketing text messages is not a condition of purchasing services.

Message Frequency and Charges

Message frequency varies depending on your requests, appointments, service history, and communication preferences. Message and data rates may apply according to your wireless carrier and mobile plan.

Opting Out

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final confirmation message. You may need to contact us directly if you later wish to resume text communications.

Help and Customer Care

Reply HELP for assistance or contact LionGuard Floor Care at

(480) 331-9135
.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery may depend on your carrier, device, network availability, and mobile plan.

Mobile Privacy

Our collection and use of your information is governed by our

Privacy Policy
.
Mobile numbers, SMS opt-in information, and messaging consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

17. Third-Party Services and Links

Our website may use or link to third-party services such as WordPress, GoHighLevel, LeadConnector, Google, Meta, payment processors, review platforms, maps, telecommunications providers, and social-media websites. Those third parties operate under their own terms and policies. LionGuard is not responsible for third-party content, availability, security, or practices.

18. Disclaimer of Warranties

Except for any express written commitment provided by LionGuard, our website and services are provided on an “as available” basis. To the fullest extent permitted by applicable law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, LionGuard will not be responsible for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or services.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, or other obligations that applicable law does not permit a business to disclaim.

20. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of our website, material misrepresentations you provide to us, your violation of these Terms, or your infringement of another person’s rights.

21. Customer Reviews and Feedback

Customers are free to provide honest reviews, feedback, and opinions about their experience. Nothing in these Terms is intended to prevent, restrict, penalize, or waive a customer’s right to provide an honest review or communicate with a government agency as permitted by law.

22. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute will be handled in an appropriate court with jurisdiction in Arizona unless applicable law requires otherwise.

23. Severability and Waiver

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

A delay or failure by LionGuard to enforce a provision does not waive our right to enforce it later.

24. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, communication practices, business operations, or legal obligations. Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise required by law.

25. Contact LionGuard Floor Care

Contact us with questions about these Terms, your appointment, or the LionGuard Floor Care messaging program.

LionGuard LLC
Doing business as LionGuard Floor Care
Mesa, Arizona
lionguardfloorcare.com